Terms and Conditions
1. Refund Policy
Full Money-Back Guarantee:
We offer a full money-back guarantee on all purchases made on the Vetka.shop website, subject to the conditions below.
Initiating a Refund:
If you are unhappy with your purchase, please contact us at info@vetka.eu. You have 14 calendar days from the date of receipt to initiate a refund or exchange request, provided you have a valid receipt.
Processing Refunds:
Once your returned item is received and inspected, we will notify you by email of the approval or refusal of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 calendar days.
Partial Refunds:
In certain cases, only partial refunds may be granted for:
- Products showing obvious signs of use.
- Items with a perfume smell (a dry cleaning fee of €5.50 will be deducted).
- Articles that are not in their original condition, are damaged, or are missing parts for reasons not attributable to our error.
- Items returned after 14 calendar days from delivery.
2. Cancellation Policy
Order Cancellation:
If an item is out of stock or sold out, we reserve the right to cancel the order.
If you cancel your order before it has been shipped, no cancellation fee will be applied.
If you cancel after shipment, the cancellation will be processed as a return. All applicable fees may apply as detailed in our Return and Exchange Policy.
3. Return and Exchange Policy
Eligibility for Returns/Exchanges:
To qualify for a return or exchange, all physical products must be returned in their original, unused condition with clean, unmarked packaging. This includes all accessories, labels, free gifts, bonus items, manuals, and any other documentation originally included with the product.
Return Shipping Costs:
Customer-Initiated Returns:
If you return an item because it does not fit or you no longer like it (a return initiated by you), the original shipping cost is non-refundable. In addition, you will be responsible for both the initial shipping cost and the return shipping cost.
Defective or Incorrect Items:
If the item is defective or was sent by mistake, we will refund the full amount, including both the initial shipping and return shipping costs.
Incorrect Customer Details:
If a package is returned to us because of incorrect details provided by you (such as address, phone number, first or last name, or missing apartment/building number) or if delivery fails due to reasons attributable to you, neither the initial nor the return shipping costs will be refunded.
Additional Import Duties/Taxes:
Any import duties and taxes (for non-EU countries) are non-refundable.
4. Inspection and Approval of Returns
Receipt and Inspection:
Once your returned article is received, we will inspect it and send you an email notifying you whether your refund is approved or refused.
Processing Timeline:
If approved, your refund will be processed within 14 calendar days, with the refund credited to your original payment method.
5. Additional Terms
Governing Law:
These terms and conditions are governed by the laws of Europe Union. Any disputes arising from these terms shall be resolved in accordance with the applicable legal provisions.
Changes to Terms:
We reserve the right to update or modify these terms and conditions at any time without prior notice. The most current version will be posted on our website.
Acceptance of Terms:
By placing an order on Vetka.shop, you agree to be bound by these terms and conditions.